SHOPPING WITH US

 

Our goal is to make shopping with us as easy and comfortable as possible!

Place your order today and receive your shopping tomorrow! Anywhere in the UAE. At your preferred time and place.

 

OUR  CUSTOMER SERVICE

 

PAYMENT 

Option 1 - Credit/Debit Card Payment with secure online payment processing.

Option 2 - Cash on delivery. This option is available only within the United Arab Emirates.

 

DELIVERY

Standard Delivery - United Arab Emirates (UAE) - All Emirates

We offer FREE SHIPPING within the UAE on orders above 250AED.

20AED delivery charge applies to orders below 250AED. The same charge applies to all Emirates.

Delivery charge is calculated on checkout. No additional taxes apply. 

 

Same Day Delivery United Arab Emirates (UAE) - Dubai, Sharjah & Ajman

Special service, charge AED30 applies. This option can be selected on checkout. Orders placed before 12pm are delivered the same day from 5pm to 8pm. 


International
Delivery charge is calculated on checkout depending on your country and weight of your order. 

Additional taxes or charges may occur within customs at the responsibility of the buyer/recipient. 

SHIPPING

Standard Delivery - United Arab Emirates (UAE) - All Emirates

Domestic orders are shipped via our courier partner. Delivery can be scheduled by you at your convenience.
Most of the orders are shipped the same day and delivered the next business day or within 2 business days, stock permitting.
We will contact you if an item you have ordered is out of stock to arrange an alternative.

Same Day Delivery United Arab Emirates (UAE) - Dubai, Sharjah & Ajman

Same day delivery service is available in Dubai, Sharjah and Ajman. Place your order before 12pm and receive the same day from 5pm to 8pm. 

International

International orders are shipped through our international courier partners. Delivery can be scheduled by you at your convenience.
Please allow 3-5 business days to receive your order. However most of the orders are delivered within 3 business days, for example in the GCC, stock permitting.
We will contact you if an item you have ordered is out of stock to arrange an alternative.

 

ORDER STATUS & TRACKING

You will receive an email confirmation once your order has been received, and again when it has been dispatched. This second email includes your order tracking number and link to track your package in real time.

Our courier service will contact you via sms or phone call to confirm your preferred delivery time and place. 

Please ensure you give us a valid and frequently accessed email address and contact number upon checkout.

Please contact us if you think there has been a problem with delivery and we will follow this up for you.

 

RETURNS